Solutions

We organize our IT engineers to provide highly structured solutions for managing your office technology. Calling on 25 years of IT support experience, we incorporate the most successful elements of planning, implementation and transition methodologies into every interaction. Our legacy of best practices result in less time ”reinventing the wheel” and creates far greater value and efficiencies for our clients.

TIER5 MANAGED SERVICES  
We provide complete network, server and desktop managed IT service plans for our customers, via our branded TIER5 Managed Services.

• Data Center - Network / Servers
  Focusing on your network infrastructure, its equipment, performance, security & domains.
  

• Desktop Support
  Our remote help desk services your desktops, laptops and printers. 
  

• Business Continuity
  Providing comprehensive failover to ensure high availability and extensive archiving for complete disaster recovery and protecting your corporate and customer data and maintaining a seamless backup environment.
  

• Voice-Over IP
  Scalable and secure telephony solutions that lower costs increase productivity.
  

• Cloud Computing
  Heading into the cloud can seem like an attractive idea, MicroMenders specializes in cloud technologies hand tailored for your company's IT needs.
  

• Mobile Device Management
  Empower employees to safely bring personal mobile devices into the enterprise while minimizing downtime and maximizing productivity.
  

• Electronic Medical Records
  Medical record software, electronic prescribing and practice management solutions.

INFRASTRUCTURE SOLUTIONS
We can help you create a network environment that is easy to manage and ready to scale as your business grows.

• System Architecture
  Good Architecture addresses your business needs today and potential needs tomorrow.
  

• Network Engineering
  We design Infrastructure that is affordable, serviceable and reliable.

• Green Data Centers
  MicroMenders best practices and benchmark standards optimizes your company’s network performance while increasing it’s IT efficiency.

• Storage Solutions
  We provide a top-down approach when analyzing and developing functional requirements for your enterprise storage solutions.
  

• Unified Communications
  We will help you design, build, and deploy systems and technologies that meet your communication needs in a cost-effective, manageable fashion.

• Emergency Response
  Loss of data, downtime and compliance regulations can seem alot when managing your IT infrastructure, we want to get you back online quickly and avoid any future issues.

RISK MANAGEMENT
Effectively managing risks can mean the difference between averting or mitigating threats when they do occur and merely surviving them. The reward for effectively managing risk is knowing you’re prepared.

• Information Security
  Managing the protection and integrity of information, while implementing a set of controls and procedures for information security.
  

• Regulatory Compliance
  Developing policies, procedures and management frameworks in order to achieve regulatory compliance.
  

• Risk Assessment
  The goal of the Risk Assessment is to provide the client with a comprehensive overview of potential security issues related to their computer network and establish steps to remedy identified issues.
  

• Risk Mitigation
  We offer a number of services to help your security systems, policies, procedures.
  

• IT Service Continuity
  MicroMenders approach to disaster recovery planning is based on ITIL (Information Technology Infrastructure Library), the framework and best practices for IT Service Continuity Management.

STRATEGIC PLANNING
Whether you are taking the initiative to develop your own strategic plan to guide your IT organization through the coming years or need to develop a plan to align with your organization’s overall strategic plan, we can help you break the problem down into manageable parts and guide you through the process.

• IT Operations Process
  Our Operations Management can help you implement management frameworks and organizational controls to proactively view new demands calmly and effectively.
  
  
• Business Continuity Planning
  A common trend in many businesses today is the adoption at the corporate level of Business Continuity Planning initiatives.